Terms & Policy

TERMS & CONDITIONS

Last Updated: [Date]

Welcome to LUMIOR . These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms.

1. General Information

This website is operated by LUMIOR. Throughout the site, the terms “we”, “us”, and “our” refer to LUMIOR.

By visiting our website and/or purchasing something from us, you agree to these Terms & Conditions, including any additional policies referenced herein.

We reserve the right to update or modify these terms at any time without prior notice.

2. Online Store Terms

By using this website, you confirm that:

You are at least the age of majority in your country or have permission from a legal guardian.
You will not use our products for illegal or unauthorized purposes.
You will not violate any laws in your jurisdiction.

Any breach of these Terms may result in termination of your access to our services.

3. Products & Pricing

We make every effort to display product descriptions, images, and pricing accurately. However, we do not guarantee that product descriptions, colours, specifications, or other content are error-free.

Prices for products may change without notice.

We reserve the right to modify or discontinue any product at any time.

4. Orders & Payments

We reserve the right to refuse or cancel any order at our discretion.

You agree to provide current, complete, and accurate billing and shipping information for all purchases.

Payments must be completed before orders are processed and shipped.

5. Shipping & Delivery

Delivery times provided are estimates only and may vary due to courier delays, public holidays, weather conditions, or circumstances beyond our control.

We are not liable for delays caused by third-party shipping providers.

Risk of loss transfers to the customer upon delivery.

6. Returns & Refunds

We value customer satisfaction and aim to provide quality products. Please carefully read our Returns, Refunds & Store Credit Policy before making a purchase.

6.1 No Returns Policy

At LUMIOR, all sales are final. We do not accept returns or exchanges on products purchased through our online store unless otherwise required by applicable law.

By placing an order, customers acknowledge and agree to this No Return Policy.

6.2 Damaged, Faulty, or Non-Working Products

If you receive a product that is damaged, defective, or not functioning properly, you may qualify for store credit for a future purchase.

To be eligible, customers must:

Contact us via email within 48 hours of receiving the product
Provide clear photos or videos showing the damage or fault
Include the order number and a description of the issue
Email all complaints to: lumior.lighting@gmail.com

Failure to report the issue within the required timeframe may result in the claim being declined.

6.3 Inspection & Approval Process

Once your complaint is received, our team will review the submitted evidence. We reserve the right to inspect and verify all claims before approval.

If approved, customers will receive store credit equal to the product value to be used on their next purchase at LUMIOR.

6.4 No Cash Refunds

We do not offer cash refunds, bank refunds, or payment reversals for any orders, including damaged or faulty items.

Approved claims will be compensated through store credit only.

6.5 Non-Eligible Claims

Store credit will not be issued for:

Damage caused by misuse, neglect, improper installation, or accidents
Normal wear and tear
Minor cosmetic variations that do not affect product functionality
Incorrect product usage
Complaints submitted after the reporting period

6.6 Shipping Damage

If your package arrives visibly damaged, customers should take photos immediately with in 48 hours before opening the parcel and report the issue to us as soon as possible via email.

6.7 Store Credit Terms

Approved store credit:

Is non-transferable
Cannot be exchanged for cash
May only be used for purchases on our website
May be subject to an expiry period, where applicable

By purchasing from our website, you confirm that you have read and accepted this policy. refer to our Returns & Refund Policy for information regarding returns, exchanges, and refunds.

7. Intellectual Property

All content on this website, including logos, text, graphics, product images, branding, and designs, is the property of **LUMIOR **and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Customers use products at their own discretion and responsibility.

9. Accuracy of Information

We do not guarantee that all information on this website is accurate, complete, or current at all times. Product availability and pricing may change without notice.

10. Third-Party Services

Certain services may be provided by third parties, including payment gateways and delivery providers. We are not responsible for issues arising from third-party services.